Frequently Asked Questions
Everything you need to know about your Rabbit Hole Hay order.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy for apparel?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your products sustainably made?
Yes, we prioritize ethical manufacturing and use organic cotton and recycled materials whenever possible to minimize our environmental footprint.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
Can I change or cancel my order after it's placed?
Because we process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.